Managed Helpdesk

IT Helpdesk is essential to business inside and remotely. Our Managed Helpdesk Services give your clients a solitary purpose of contact for all IT-related solicitations. We give one-stop Managed IT administrations to assist customers with investigating and guarantee 24 x 7 x 365 IT backing and accessibility, just as help our IT customers in managing their clients. Our IT administration the board approach follows near industry perceived Information Technology Infrastructure Library (ITIL) best practices.

With our administration work area, your clients get to help in the most proficient manner conceivable, to get them back to fill in as fast as would be prudent. Contact choices incorporate telephone, email, visitor access to self-administration apparatuses through our extensive entrance. The IT administration work area will assist you with lessening costs by driving towards improving profitability. We offer approaches to exploit all contact alternatives and oneself assistance highlights. From high touch telephone backing to productive new ways for clients to find support. Skyf.IT lets you drive by and large cost investment funds higher than ever.

As Skyf.IT clients, you will be welcome to work straightforwardly with our operator to tailor explicit training as per your approaches and models – your clients will never know the distinction.

Specialized help 

Our helpdesk operators have the ability and information to assist clients with all IT issues and demands. Every one of our operators gets extensive and continuous boost training. Their continuous preparation, access to profoundly qualified information and industry-driving apparatuses let them settle issues rapidly and get clients back to work. Gifted specialists and self-administration abilities offer clients master help with utilizing upheld off-the-rack programming and regular IT gadgets. We can likewise bolster custom applications utilizing the contents and answers you give. Likewise, specialists can remotely get to the client's work area to explore or resolve episodes as though they were sitting together.

The 24 x 7 x 365 oversaw IT administrations group has the offices which permit the specialized group to give ceaseless observing and the executives administrations.

Administration demand preparing 

At the point when clients need to buy, introduce, move, include, change or de-introduce (IMACD) equipment or programming, they can go to the Skyf.IT Managed Service Desk. As their single purpose of contact, we start the procedure for their benefit whether the solicitation comes in through a computerized procedure or operator helped channel. There's just one contact to make. Furthermore, the client can in a flash discover the endorsement and satisfaction status of their request.IT proficient administrations can be rendered remotely by means of our administration work area or on-premise.

Different contact channels 

Clients can get quality IT proficient services support through numerous channels. Operators help them on the telephone, utilizing talk, and in any event, when occurrences or questions are submitted through email or by means of the web. Our master help is constantly accessible and clients can generally discover a way that best accommodates their calendar and individual inclinations.

Self-administration instruments 

Administration Desk gives an exhaustive arrangement of client available apparatuses to assist them with finding the solution they need as fast as could reasonably be expected. While self-administration isn't suitable for all episodes, it gives clients the chance to answer their very own large number of inquiries without including a specialist.

With Skyf.IT oversaw IT administrations and on-premise IT proficient administrations, and tailing IT administration the executive's best practices, our customers can remain center in developing their organizations.